At MédanoArt, we want to ensure that your artwork arrives safely and that you are completely satisfied with your purchase. Please read our Shipping and Return Policy carefully before placing an order.
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification with a tracking number once your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and may vary slightly based on courier services and location.
We take utmost care in packaging delicate artworks. However, if your order arrives damaged, please contact us within 48 hours of delivery at justine@medanoart.com with:
Your Order Number.
Clear photos of the damaged item and original outer packaging.
As each piece of artwork is made to order in the frame colour and size you have selected, we are unable to accept returns or exchanges unless your order arrives damaged or faulty.
Initiate Request: Email us at justine@medanoart.com with your Order ID and the reason for the return.
Approval & Instructions: Once approved, our team will share the return shipping address and guidelines.
Ship the Item: Pack the item securely in its original packaging. (Customers are responsible for return shipping costs unless the return is due to a defect or wrong item sent).
Note: Please do not send your purchase back to the sender address without contacting us first. Returns without prior approval will not be processed.
Refunds: Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges: We only replace items if they are defective, damaged, or incorrectly sent. Contact us immediately for a replacement.
If you have any questions regarding our shipping or return process, feel free to reach out:
Email: justine@medanoart.com
Website: https://medanoart.com
